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In an emergency, call 911 (or your local emergency number). FleetStream support cannot send help, and an SOS alert from FleetStream Shift reaches your fleet only.
Contact us
E-mail support@fleetstream.io and we will reply by e-mail. The more of this you include, the faster we can help:
- the e-mail address you sign in with;
- whether it is the web app or FleetStream Shift, and for the app your phone model and its operating system version;
- what you were doing, what you expected and what happened instead;
- a screenshot, if it helps.
Never send a password, a full card number or a security code.
Drivers (FleetStream Shift)
- You were invited but cannot sign in. Sign in with the e-mail address your fleet invited. If the invitation has expired or was sent to another address, ask your fleet administrator to send a new one.
- A vehicle, work order, payment card or approval question. Your fleet’s manager or administrator decides these, so ask them first. We can help with the app itself.
- Delete your account. Use the form on the Delete Account page, or e-mail us.
- Location and camera. You can change these permissions in your phone’s settings. FleetStream Shift uses your location only when you send an SOS alert or search for repair shops.
Fleet managers and administrators
- Sign in to the web app at fleetstream.io/sign-in.
- Inviting people, roles and access are managed in the web app by your fleet’s administrators.
- For anything else, such as billing, setup or an integration, e-mail support@fleetstream.io.
- Thinking about FleetStream for your fleet? Request a demo.
Privacy and account requests
To ask about the personal information we hold, or to have it deleted, see the Privacy Policy and Delete Account, or e-mail support@fleetstream.io with “Privacy” in the subject line. The rules for using FleetStream are in the Terms of Use.